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Installation & Support

We reach your location using Motorola's Canopy technology. Your high speed connection to the Internet starts with a small antenna, called a subscriber module, mounted unobtrusively to the roof or eve of your house.

An Ethernet cable extends from the subscriber module into your house and connects directly into either your computer or router.

Your subscriber module connects to the Internet by line-of-sight to one of our local access points.

Unlike Satellite, our performance does not suffer from the delay associated with a 23,000-mile path up and down.

Frequently Asked Questions

How do I access my Desert iNET email from the web? Also, how do I set up my Desert iNET email account to work with Outlook or my phone?

If you already have free e?mail accounts (i.e., Yahoo!, MSN, Hotmail, G?mail, etc.) you can access these accounts over the Desert iNET Internet connection. Desert iNET also provides e?mail accounts that are included with the Internet service, and they can be accessed via the web or from a PC based e?mail program such as Outlook Express or Thunderbird, or your smartphone or tablet.

Click on the following link to access your Desert iNET email account on the web: webmail.desertinet.com

Click on the following link to set up your Desert iNET email on the following clients: Outlook, Mac Mail, iPhone, Android, other: https://help.emailsrvr.com. When prompted, enter your full desert inet email address and password.

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Do you recommend Virus Protection or Anti Spyware?

If you have not already done so, Desert iNET highly recommends you install robust virus and anti spyware protection on your computer(s). Numerous software packages are available commercially. At a minimum we recommend you install a freeware package such as Microsoft Security Essentials. Visit http://windows.microsoft.com/en‐US/windows/products/security‐essentials for information.

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I have no connection to the Internet, or it is slow, how do I troubleshoot it?

The loss of your internet connection may happen for several reasons, but usually means that one or more of the devices on your home network has lost connectivity, or may need to be power cycled.

Check the following:

  1. Make sure the power adapter (also called Power over Ethernet Cable or Pigtail) for the roof antenna is plugged in and working. (This AC power supply typically has a green LED on it.)
  2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices.
  3. Make sure all network devices are plugged in and have power.

If this does not solve the issue do the following:

  1. Power cycle the roof antenna or “radio”, by unplugging the power adapter. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip.
  2. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 90 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.
  3. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.

If none of the steps above work to restore your Internet connection, please call Technical Support at 480 445‐9151

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Desert iNET is proud to be a locally owned and operated company.

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