And Your California Privacy Rights
(Updated May 2022)
Effective Date: May 20, 2022
Any capitalized terms used herein shall have the same meaning as defined in the Desert iNET Service Agreements.
Your California Privacy Rights Under the Shine The Light Act
Desert iNET will not accept requests via the telephone or facsimile or respond to requests that are not labeled or sent properly, or do not have complete information.
For all requests, include Customer’s full name, street address, city, state and zip code.
If sent via email request, Customer must state “Re: Your California Privacy Rights” in the subject line and send Customer email to firstname.lastname@example.org
If sent via postal request, Customer must send a letter or post card to:
28150 N Alma School Pkwy. #103-294, Scottsdale, AZ 85262
Attention: Your California Privacy Rights
1. GENERAL INFORMATION
When Customer uses the Service, the Personal Information Customer voluntarily sends and receives is transmitted over a wireless network, and may be subject to interception by unauthorized third parties. While it is Desert iNET’s objective to take reasonable measures to reduce the risk that unauthorized third parties will intercept the information Customer sends and receives through the Service, Desert iNET cannot and does not make any guarantee that transmissions over the Internet are 100% secure or error-free.
Desert iNET does not knowingly collect, solicit or use Personal Information from anyone under the age of 13. If Customer is under age 13, please do not attempt to register for the Services or send any Personal Information about yourself to Desert iNET. If Desert iNET learns that Desert iNET has collected Personal Information from a child under age 13, Desert iNET will delete that information as quickly as possible to the extent technically feasible. If Customer believes that its child under age 13 may have provided Desert iNET Personal Information, please contact Desert iNET at email@example.com
2. WHAT TYPES OF INFORMATION DO WE COLLECT AND HOW DO WE USE THIS INFORMATION?
The following are the different ways and reasons we collect Customer Personal Information:
Registration process, billing, and administration: Customer name, email address, phone number (wireless and wireline), billing address and billing information (such as credit card account number or other financial account information), service address, and the nature of any of Customer devices or other property making use of the Service. We will also use this same Personal Information for the installation, troubleshooting, maintenance of the Services, and servicing of equipment.
Social Network Platforms: Facebook:
Some forms of information as described below will be classified as Personal Information if required by applicable law or when such information is directly associated with or reasonably linked to a specific person, computer or device, or is combined with other forms of Personal Information.
Network Information: Desert iNET also collects Network Information, information about Customer access to, and use of, the Desert iNET Network, which may or may not be directly associated with or reasonably linked to a specific person, computer or device. For example, Desert iNET may collect information about the performance of the Provider Equipment installed on Customer property or at Customer premises, when Customer is using the Service, the various devices Customer is using to access the Service, the amount of data Customer is transmitting and receiving, the content of the data Customer is transmitting and receiving, the websites Customer is visiting, and any other information that is transmitted over the Desert iNET Network. Desert iNET may also aggregate Network Information from multiple customers and Desert iNET will share such aggregated Non-Personal information about the overall performance of the Desert iNET Service and the Desert iNET network with our Affiliates and other third parties. Aggregated information does not identify a specific individual, computer or device. We use Network Information to monitor and enhance the performance of the Desert iNET network. Desert iNET will not monitor the content of the websites viewed or email communications as part of Desert iNET’s standard network management.
Generally, Desert iNET will only monitor and preserve the following Network Information:
When Customer is using the Service;
How Customer is using the Service, such as monitoring traffic patterns regarding websites visited, amount of data being sent or received, or other activity;
The amount of data Customer is transmitting and receiving through the Service; and
General information regarding the performance of the Provider Equipment installed on Customer’s property or at Customer’s premises, and its interaction with the rest of Desert iNET’s network.
However, Desert iNET reserves the right to, and may, monitor, access, review and preserve any Network Information and/or content in the following situations:
In response to an inquiry from Customer or another Authorized User on Customer’s account regarding Customer or their use of the Service or problems Customer or they are experiencing using the Service;
If Desert iNET has reason to believe Customer is using the Service in violation of Customer’s Service Agreement or any applicable statutes, rules, ordinances or regulations;
If Desert iNET has reason to believe Customer use of the Service is negatively affecting other Customers; or
When Desert iNET is required by law or legal process to do so, or when Desert iNET has a good faith belief that Desert iNET is required by law or legal process to do so.
3. IS PERSONAL INFORMATION USED FOR MARKETING AND ADVERTISING PURPOSES?
Desert iNET will use Customer Personal Information to send marketing and advertising messages related to our own Services and Site using Customer’s email address, postal address, or telephone number (for voice, texts, automated and pre-recorded calls).
Desert iNET may deliver a marketing or advertising message based on Customer visits to Desert iNET’s website, which will be general advertising or “Contextual Advertising,” which is advertising based on the subject matter or the content of the specific website page or subject matter. Desert iNET may also send Customer “First Party Advertising,” which is advertising or marketing that is customized or personalized based on a history of Customer’s use of our Services (possibly combined with information from our Facebook fan page or other social network platforms). First Party Advertising is based solely on a combination of information Desert iNET collects from Customer – not from Customer’s visits to other websites across the Internet. Desert iNET may use CPNI for its own First Party Advertising for products/services a Customer has already purchased. We will need your consent before using CPNI for marketing or advertising unrelated services. Customer may opt-out of First Party Advertising but not Contextual Advertising. No Personal Information is used to deliver Contextual Advertising; it automatically will appear based on the content or webpage Customer is viewing. And Customer may continue to receive general advertising if Customer opts-out of First Party Advertising, it will not be customized or personalized for Customer.
Desert iNET does not provide third party “Network Advertising,” which is advertising based on Customer’s overall Internet usage across different third party websites or online services. Multiple third party websites and online services are involved in this tailored or personalized advertising process, in essence a “network” of advertising providers. Because Desert iNET does not provide network ads, Desert iNET does not recognize the “Do Not Track” settings on various Internet browsers. Desert iNET does not engage or allow third parties to track you across the Internet and across time for advertising purposes.
4. LINKS TO THIRD PARTY WEBSITES AND SERVICES
5. DO WE DISCLOSE CUSTOMER PERSONAL INFORMATION TO THIRD PARTIES?
To Our Operational Service Providers: Desert iNET and its Affiliates contract with other companies and people to perform tasks or services on Desert iNET’s behalf and need to share Customer Personal Information to provide products or services to Customers. For example, Desert iNET may use a payment processing company to receive and process Customer’s ACH or credit card transactions for Desert iNET, or Desert iNET may contract with third parties to assist Desert iNET in optimizing Desert iNET’s network. Unless Desert iNET tells Customer differently, Desert iNET does not grant its Operational Service Providers any right to use the Personal Information Desert iNET shares with them beyond what is necessary to assist Desert iNET.
For Business Transfers/Restructuring: Desert iNET may choose to buy or sell assets, or Desert iNET may sell assets or be sold. In these types of transactions, customer Personal Information is typically one of the business assets that would be disclosed and transferred. Also, if Desert iNET (or Desert iNET’s assets) are acquired, or Desert iNET goes out of business, enter bankruptcy, or go through some other change of control, including restructuring, re-organization or financing arrangements, Personal Information could be one of the assets disclosed, transferred to or acquired by a third party.
When Required by Law or in Response to Legal Process: Desert iNET reserves the right to access, read, preserve, and disclose any Personal Information when Desert iNET is required by law or legal process to do so, or if Desert iNET has a good faith belief that Desert iNET is required by law or legal process to do so.
6. HOW DO WE PROTECT CUSTOMER PERSONAL INFORMATION?
Desert iNET endeavors to protect the privacy of Customer’s account and other Personal Information using reasonable administrative, technical and physical security measures. However, Desert iNET cannot and do not guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of Personal Information at any time. Customer’s account is protected by a User ID and password for Customer’s privacy and security. It is Customer’s responsibility to prevent unauthorized access to Customer’s account and Personal Information by selecting and protecting Customer password and/or other sign-on mechanism appropriately and limiting access to Customer computer, tablet or device and browser by signing off after Customer has finished accessing Customer’s account. Customer is required to notify us immediately if Customer’s password or account has been disclosed to a person whose name does not appear on Customer’s account, even if you have allowed such disclosure. Customer understands, acknowledges and agrees that Customer is solely responsible for any use of Desert iNET Services via Customer’s username and password.
Additionally, if Customer contacts Desert iNET via Site, telephone or in person, Desert iNET will ask Customer for verification of Customer’s identification and account.
Desert iNET will not send an email or text, nor should Customer respond to any email or text communications asking for any sensitive or confidential Personal Information, such as social security number, bank account or credit card account number, or a driver’s license number. If Customer receives an email or text requesting any such information from Desert iNET or someone that claims they are with Desert iNET or Our Affiliates please contact our Privacy Administrator immediately: firstname.lastname@example.org For Desert iNET’s IT Support Services as detailed in our Services Agreement, the code that allows Desert iNET to access Customer’s computer desktop to help your resolve technical problems is limited only for that specific session. Desert iNET is not able to access Customer’s Computer without Customer’s knowledge, affirmative consent and involvement.
7. WHAT DISCLOSURE CHOICES DO CUSTOMERS HAVE?
8. WHAT PERSONAL INFORMATION CAN CUSTOMERS ACCESS, MODIFY AND/OR DELETE?
Generally, Customer may access the following Personal Information in Customer’s account:
Username and password
Telephone number; and
Billing and Service address
Account and billing information
By contacting Desert iNET at email@example.com or through any online access portal and/or via telephone, Desert iNET may enable Customers to view, access and modify Customer account settings, and in some cases, edit or delete the Personal Information listed above. Desert iNET will retain historic email, billing and/or Service addresses for security and verification purposes and Customers may not delete such information even after the subscription expires or terminates.
Existing Customers may not delete any Personal Information because such information is necessary to provide and bill for the Services; Customers may only update or modify the following Personal Information: Telephone number and email address.
Desert iNET may use any aggregated data derived from Customer’s Personal Information but not in a manner that would identify Customer personally. Desert iNET may also maintain Personal Information regarding Customer and Customer’s use of the Service after Customer is no longer a Desert iNET customer as required by Desert iNET’s business practices, by law, and/or tax reporting purposes. The information Customer can view, update, and delete may also change if required by law. If Customer has any questions about viewing or updating information Desert iNET has on file about Customer, please contact Desert iNET at firstname.lastname@example.org
If you have any questions or concerns regarding Desert iNET’s privacy practices and policies, please contact Desert iNET at email@example.com